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Katz Kingdom Help Center

FAQ - About Us

Do you provide international delivery?

Yes, we provide international deliveries., Please select your country at checkout to see the available shipping methods and costs. Our shipping partners are experienced and reliable, and we aim to deliver your order to you as quickly as possible. Please note that international deliveries may be subject to customs charges and import taxes, which are the responsibility of the customer.

How do I track my order?

To track your order, simply log in to your account on our website and check your order history. You can also track your order using the tracking number provided in the shipping confirmation email. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team.

How do I return an item?

If you need to return a product, please reach out to our customer care team to initiate the return process. We accept returns for items that are unused and in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer, unless the item was defective or damaged upon arrival.

Welcome to Whisker Warehouse, a premier online retailer specializing in high-quality cat-related products. Our team is committed to providing exceptional customer service and superior products that meet the needs of our feline-loving customers. We take pride in our dedication to quality and strive to provide the best possible shopping experience for all our customers. Our story began with a profound love for cats and a desire to create a one-stop destination for their needs. We differentiate ourselves from competitors by offering a unique range of products that cater to both the functional needs and comfort of our furry friends. At Whisker Warehouse, we are more than just a retail store - we are a community of cat enthusiasts committed to enhancing the lives of cats and their owners.

How can I contact your couriers?

Our shipping partners handle all delivery inquiries. If you need to contact them regarding your delivery, please refer to the tracking information provided in your shipping confirmation email for their contact information.

What is your return policy?

Our return policy allows for returns of unused and unopened items within 30 days of purchase. Please contact our customer service team to initiate the return process. Please note that items that have been used or opened are not eligible for return. Shipping fees for returns are the responsibility of the customer, unless the item was defective or damaged upon arrival.

What are your delivery options?

We offer a variety of delivery options to suit your needs. Standard delivery usually takes 3-5 business days within the UK, while international delivery can take up to 10 business days. We also offer express delivery for those who need their items urgently. Please refer to our delivery information page for more details on our delivery options and fees.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in English Pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How can I contact The Katz Kingdom?

You can email us at where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?


Where do you ship from?

We ship from United Kingdom.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Have a question? We are happy to help.

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